Professional Portfolio

Projects and Achievements

Project 1: Implementation of New Service Offerings

- Description: Led the initiative to design and implement new service offerings at Al Marshad Group Holding Company - Food and Beverage Department. Conducted market research to identify customer needs and preferences, and developed a comprehensive plan to introduce new menu items and services that align with these insights.

- Challenges: The primary challenges included aligning the new services with existing operational capabilities, training staff to deliver the new offerings, and managing budget constraints.

- Outcome: Successfully launched the new service offerings, resulting in a 20% increase in customer satisfaction scores and a 15% increase in revenue within the first six months. The project also improved operational efficiency by 10% due to streamlined processes and better resource utilization.

Project 2: Comprehensive Staff Training Program

- Description: Developed and implemented a comprehensive staff training program aimed at improving service quality and operational efficiency. The program included modules on customer service, health and safety regulations, and operational procedures.

- Challenges: The main challenges involved creating engaging training materials, ensuring consistent training across multiple locations, and measuring the effectiveness of the training program.

- Outcome: The training program led to a 25% improvement in customer service ratings and a 30% reduction in operational errors. Additionally, staff turnover decreased by 15% due to improved job satisfaction and competency.

Project 3: Supplier Negotiation and Cost Reduction

- Description: Spearheaded negotiations with key suppliers to secure better pricing and terms for food and other supplies. Conducted a thorough analysis of supplier performance and pricing to identify opportunities for cost savings.

- Challenges: Key challenges included managing supplier relationships while negotiating better terms and ensuring the quality of supplies was not compromised.

- Outcome: Achieved a 10% reduction in supply costs without sacrificing quality, resulting in significant cost savings for the company. The improved supplier relationships also led to more favorable payment terms and enhanced service levels.

Project 4: Customer Feedback and Improvement Initiative

- Description: Launched a customer feedback initiative to gather insights on service quality and identify areas for improvement. Implemented various feedback channels, including surveys, comment cards, and online reviews.

- Challenges: Ensuring a high response rate and analyzing large volumes of feedback data to derive actionable insights were the primary challenges.

- Outcome: The initiative led to a deeper understanding of customer needs and preferences, resulting in targeted improvements that boosted customer satisfaction by 15%. The feedback also helped in identifying training needs and operational adjustments.

Skills and Competencies

Operational Management Skills

- Service Design and Implementation: Expert in creating and implementing service offerings that enhance customer satisfaction and operational efficiency.

- Procedure Development: Developed and executed operational procedures to streamline store operations.

- Resource Allocation: Efficiently managed staff, inventory, and equipment to optimize operations.

- Performance Monitoring: Analyzed key performance indicators (KPIs) and staff performance to drive improvements.

- Problem-Solving: Addressed operational challenges with effective solutions.

- Strategic Planning: Created and implemented strategic plans to achieve business goals.

Financial Oversight

- Cash Management: Proficient in balancing cash, completing balance sheets, and generating comprehensive financial reports.

Compliance and Safety

- Regulatory Compliance: Ensured strict adherence to health and safety regulations, maintaining a safe and compliant work environment.

Negotiations

- Supplier and Client Negotiations: Skilled in negotiating with suppliers and clients for optimal arrangements and services.

Customer Relations

- Complaint Resolution: Effectively addressed and resolved customer complaints, enhancing overall satisfaction.

Daily Operations

- Operational Planning: Experienced in planning, organizing, and evaluating daily operations to drive business success.

Soft Skills

- Leadership: Demonstrated ability to lead and motivate teams to achieve organizational goals.

- Communication: Strong communication skills, both verbal and written, facilitating clear and effective interactions with team members, clients, and suppliers.

- Teamwork: Proven ability to work collaboratively within a team to achieve common objectives.

Technical Skills

- Software Proficiency: Experienced with [list relevant software or systems, e.g., Microsoft Office, inventory management software, etc.].

Professional Experience

Store Supervisor | Al Marshad Group Holding Company - Food and Beverage LTD

- Dates of Employment: November 2016 – Present

- Responsibilities:

- Operational Management: Designed and implemented service offerings to enhance customer satisfaction and operational efficiency. Developed and executed comprehensive operational procedures to streamline store activities.

- Financial Oversight: Managed cash operations, balanced daily cash flow, and prepared detailed balance sheets and financial reports.

- Health and Safety Compliance: Ensured strict adherence to health and safety regulations, maintaining a safe and compliant work environment.

- Supplier and Client Negotiations: Negotiated arrangements with suppliers for food and other supplies. Engaged with clients to arrange catering services and facility usage.

- Customer Relations: Addressed and resolved customer complaints and concerns, consistently enhancing customer satisfaction and loyalty.

- Resource Allocation: Efficiently managed staff, inventory, and equipment to optimize store operations and improve resource utilization.

- Performance Monitoring: Analysed key performance indicators (KPIs) and conducted staff performance reviews to drive improvements.

- Problem-Solving: Addressed and resolved operational challenges, implementing effective solutions to prevent recurrence.

- Strategic Planning: Developed and executed strategic plans to achieve long-term business objectives, aligning operational activities with overall business strategy.

Professional Skills

Experience in store management, operations, financial oversight, health and safety

Supplier Negotiations Success

Successfully negotiated with suppliers and clients for catering services

Customer Relations Expertise

Addressed customer complaints and concerns effectively

Education and Certifications

- Degree: Bachelor of Science in Business Administration Major in Operation Management - Present

- Certification: Chartered Officer as a Vice Chairman Care - The Fraternal Order of Eagles - Philippines Eagles

Sarah Lee, Long-term Customer

"Elias is always attentive to customer needs and ensures that any issues are resolved promptly. His commitment to providing excellent customer service is evident in every interaction I've had with him. The improvements he has made in the store have greatly enhanced the shopping experience."

Michael Brown, Colleague

"Elias is a natural leader who inspires those around him. His clear communication and strategic planning skills have helped our team achieve our goals efficiently. He handles pressure well and is always willing to go the extra mile to ensure the store's success."

Mary Johnson, Senior Supplier Relations Manager

"Working with Elias has always been a pleasure. His negotiation skills are exceptional, and he consistently secures the best terms for our supplies. His professionalism and dedication to quality make him a valuable partner."

Sharon Roddy

"Elias's expertise in operational management has been a game-changer for our store. His ability to streamline processes and enhance customer satisfaction is remarkable. Under his leadership, our store has seen significant improvements in both efficiency and revenue."

(This photos are licenced i use for presentation )